Refund & Exchange Policy
An unboxing video must be shared within 24 hours of delivery for any issue to be considered. Without it, we will not be able to process your request.
14-Day Easy Exchange Policy
We offer a smooth and hassle-free exchange within 14 days of delivery for the following cases:
| Issue Faced | Exchange Process |
|---|---|
| Damaged Item | Exchange with the same item |
| Wrong Item Received | Exchange with the same item |
| Size Issue (Non-Adjustable Rings only) | Exchange with the same variant (₹200 shipping fee applies). Please refer to our Ring Size Guide. |
Important Notes
- Size-related exchanges are only applicable to non-adjustable rings.
- Exchanges are allowed only once per order.
- A ₹200 shipping and handling fee will apply for ring size exchanges.
- If the exact product is unavailable, our team will assist you with the closest available variant or provide store credit.
Returns for Orders with Complimentary Gifts
At Intaara, every gifting / complimentary jewellery item included with your order is crafted to the same premium standards as our regular collection. Therefore, if your order included any free or gifted jewellery as part of a promotional offer, all complimentary items must also be returned along with the purchased products.
All returned orders undergo a quality inspection upon arrival. If any complimentary or gifted item is found to be missing, only partially returned, or damaged beyond normal inspection, the refund will be limited to 40% of the amount paid for the order.
To Request an Exchange
- Contact us at help@intaara.in
- Share your Order ID along with a clear image of the product.
- Our team will review your request and guide you through the exchange process.
Cancellations
1. No Cancellations
Once an order has been placed, it cannot be cancelled. We begin processing orders immediately to ensure timely dispatch; therefore, all sales are considered final.
2. Order Confirmation
Please review your order carefully before completing your purchase. By placing an order, you acknowledge and agree that cancellations are not permitted.
3. Customized & Personalized Products
Any customized or personalized products are non-cancellable, non-returnable, and non-refundable once the order has been confirmed.
Contact Us
If you have any further questions regarding your order, please contact our customer support team:
Email: help@intaara.in
We’ll be happy to assist you.
*Please Note: An unboxing video must be shared within 24 hours of delivery for any issue related to damaged, incorrect, or missing products. Requests received without an unboxing video may not be eligible for exchange or resolution.